Privacy Policy

Introduction

Aiblast ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Aiblast when you use our website, products, and services (collectively, the "Services").

By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

Information We Collect

Information You Provide to Us

We collect information you provide directly to us when you:

• Create or modify your account
• Fill in forms on our website
• Communicate with us via email, phone, or other methods
• Create AI chatbots using our platform
• Schedule appointments through our system
• Upload or store data in your account
• Set up integrations with third-party services

Information We Collect Automatically

When you access or use our Services, we automatically collect certain information, including:

• Log Information: We collect log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.
• Device Information: We collect information about the device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
• Usage Information: We collect information about your usage of the Services, such as the actions you take (e.g., creating chatbots, scheduling appointments) and the content you interact with.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your interactions with our Services. Please see our Cookie Policy for more details.

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services
• Process transactions and send related information, including confirmations, invoices, and customer experience surveys
• Send technical notices, updates, security alerts, and support and administrative messages
• Respond to your comments, questions, and requests, and provide customer service
• Communicate with you about products, services, offers, promotions, and events, and provide news and information we think will be of interest to you
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Aiblast and others
• Personalize and improve the Services and provide content or features that match user profiles or interests
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards

How We Share Your Information

We may share your personal information in the following situations:

• With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
• For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• For Legal Purposes: We may share information if we believe disclosure is necessary or appropriate to comply with any law, regulation, legal process, or governmental request, or to protect the rights, property, and safety of ECbot, our customers, or others.
• With Your Consent: We may share information with your consent or at your direction.
• Aggregated or De-Identified Information: We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free. In particular, email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• The right to access personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to object to processing of your personal information
• The right to request restriction of processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us at enquiry@aiology.my. Please note that some of these rights may be limited where we have compelling reasons to continue processing your information.

Children's Privacy

Our Services are not directed to children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will promptly delete that information. If you believe we have collected personal information from a child under 16, please contact us.

International Data Transfers

Aiblast is based in Malaysia. If you are accessing our Services from outside Malaysia, please be aware that your information may be transferred to, stored, and processed in Malaysia and other countries where our servers and service providers are located. These countries may not have the same data protection laws as the country in which you initially provided the information.

By accessing or using our Services, you consent to the transfer of your information to Malaysia and other countries where Aiblast operates, which may have different data protection rules than those of your country.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services to stay informed about our information practices and the choices available to you.

Contact Us

If you have any questions about our privacy policy or other technologies, please contact us at: