Welcome to Aiblast ("the Service"). By accessing, using, or engaging with the Service, you ("the User" or "Client,") expressly acknowledge and agree to be bound by these Terms and Conditions ("Agreement"). If you do not agree with any provision herein, you must immediately cease all use of the Service.
1. Acceptance of Terms
By accessing or utilizing the Service, you hereby affirm that you have read, understood, and unconditionally accepted all terms and conditions contained herein, which is subject to change from time to time without notice. These Terms and Conditions govern your use of the automated chatbot system provided via WhatsApp or any other communication platforms.
2. Description of Service
The Service provides an automated chatbot system ("the Chatbot") designed to respond to customer inquiries via WhatsApp. The Chatbot utilizes artificial intelligence (AI) and natural language processing (NLP) technologies to generate responses based on pre-defined algorithms, data inputs, and machine learning models. The Service is intended for informational purposes only and does not constitute professional advice.
3. Limitations of the Chatbot
3.1 No Guarantee of Accuracy:
The Chatbot generates responses based on algorithms and pre-existing datasets. While reasonable efforts are made to ensure accuracy, the Service Provider makes no representations or warranties, express or implied, regarding the completeness, adequacy, reliability, or timeliness of such responses.
3.2 Not Professional Advice:
The Chatbot does not provide legal, financial, medical, or any other professional advice. Any information provided by the Chatbot is for general informational purposes only and should not be relied upon as authoritative or definitive guidance. Professional advice should be sought.
3.3 Errors and Omissions:
The Chatbot may occasionally produce incorrect, incomplete, or irrelevant responses. The Service Provider shall not be held liable for any direct, indirect, consequential or incidental damages, errors, omissions, inaccuracies, or misinterpretations arising from the Chatbot's responses.
4. Disclaimer of Liability
4.1 No Warranty:
The Service is provided on an "as-is" and "as-available" basis. The Service Provider expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or performance.
4.2 Exclusion of Liability:
To the fullest extent permitted by applicable law, the Service Provider shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or related to:
- Any errors, inaccuracies, or delays in the Chatbot's responses;
- Any reliance on information provided by the Chatbot;
- Any interruptions, suspension, or termination of the Service;
- Any unauthorized access to or alteration of your communications with the Chatbot.
4.3 User Responsibility:
You assume sole responsibility for verifying the accuracy, completeness, and appropriateness of any information provided by the Chatbot before acting upon it. Under no circumstances shall the Service Provider be liable for any decisions or actions taken based on such information.
5. Indemnification
You agree to indemnify, defend, and hold harmless the Service Provider, its affiliates, officers, directors, employees, agents, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or related to:
- Your use of the Service;
- Your reliance on the Chatbot's responses;
- Your violation of these Terms and Conditions;
- Any claim by a third party alleging that your use of the Service infringes their rights or causes harm.
6. Intellectual Property
6.1 Ownership:
All intellectual property rights in the Chatbot, including but not limited to software, algorithms, databases, content, trademarks, trade names, and logos, are owned by or licensed to the Service Provider. No rights, title, or interest in or to the Service or its components are transferred to you under this Agreement.
6.2 Prohibited Use:
You shall not reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying structure of the Chatbot. You shall not reproduce, distribute, modify, create derivative works, publicly display, or exploit any part of the Service without prior written consent from the Service Provider.
7. Data Collection, Third-Party Integrations, and Privacy
7.1 Types of Data Collected:
You consent to the Service Provider to collect the following categories of information during your interaction with the Chatbot:
- Personal Data: Including but not limited to your name, phone number, email address, or any other information voluntarily provided while using the Service.
- Usage Data: Including timestamps, messages sent, response times, and other metadata related to your interactions with the Chatbot.
- Technical Data: Including device information, IP addresses, browser types, operating systems, and other technical details necessary for the operation of the Service.
7.2 Purpose of Data Collection:
The collected data will be used solely for the following purposes:
- To provide, maintain, and improve the functionality of the Chatbot;
- To analyze user interactions and enhance the user experience;
- To comply with legal and regulatory obligations;
- To communicate with you regarding the Service or any updates.
7.3 Third-Party Integrations:
The Service relies on third-party service providers to facilitate its operations. These include cloud infrastructure providers and third-party APIs for functionalities such as message routing and integration with messaging platforms. Such third-party services are subject to their respective terms and privacy policies, which you are encouraged to review.
7.4 Data Security:
The Service Provider implements commercially reasonable security measures to protect your data and confidentiality from unauthorized access, disclosure, alteration, or destruction. For the avoidance of doubt, the Service Provider makes no guarantee absolute security.
7.5 Third-Party Privacy Policies:
When your data is shared with third-party service providers, their respective privacy policies and terms may apply. You acknowledge and agree that the Service Provider shall not be responsible or liable for the acts, omissions, or practices of such third parties.
7.6 Retention of Data:
The Service Provider will retain your data only for as long as necessary to fulfill the purposes outlined in these Terms and Conditions, unless a longer retention period is required or permitted by applicable law.
7.7 Your Rights Regarding Data:
Under applicable privacy laws, you may have the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, please contact us using the information provided in Section 14 (Contact Information).
8. Limitation of Liability for Data Breaches and Losses
8.1 No Liability for Data Breaches:
The Service Provider shall not be liable for any data breaches, unauthorized access, or loss of data resulting from:
- Actions or omissions of third-party service providers, including cloud hosting providers or API operators;
- Unauthorized access to your account or misuse of your credentials;
- Circumstances beyond the Service Provider's reasonable control, such as hacking, phishing, malware, or other malicious activities.
8.2 No Liability for Indirect Damages:
The Service Provider shall not be liable for any indirect, consequential, or incidental damages, including but not limited to loss of profits, business opportunities, goodwill, or anticipated savings, arising from the use or inability to use the Service.
8.3 Cap on Liability:
In no event shall the Service Provider's total aggregate liability to you for all claims arising out of or related to the Service exceed the amount paid by you, if any, for using the Service.
9. Force Majeure
The Service Provider shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, strikes, or disruptions in third-party services.
10. Third-Party Claims
You agree that under no circumstances shall the Service Provider be liable for any claims, damages, or losses arising from:
- Content or information provided by third parties through the Service;
- Actions or omissions of third-party service providers, including cloud hosting providers or API operators;
- Any disputes between you and third parties arising from your use of the Service.
11. Modifications to the Service
The Service Provider reserves the right to modify, suspend, or discontinue the Service at any time without prior notice. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.
12. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.
13. Entire Agreement
These Terms and Conditions constitute the entire agreement between you and the Service Provider regarding your use of the Service. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
14. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Email: enquiry@aiology.my
Phone: +601-1288-6229
Acknowledgment
By clicking "I Agree" or using the Service, you confirm that you have read, understood, and accepted these Terms and Conditions.